This Privacy Statement and Confidentiality Commitment is made by EFTsure Pty Limited ABN 21 168 403 736 (EFTsure), an Australian owned and operated business that provides electronic payment verification services to Australian businesses.
This Privacy Statement and Confidentiality Commitment:
We comply with this Privacy Statement and Confidentiality Commitment and also, in relation to ‘personal information’ about individuals as regulated by Privacy Laws, comply with Privacy Laws. Privacy Laws are the Privacy Act 1988 (C’th) including the Australian Privacy Principles (APPs) and all other Australian privacy and data protection laws, mandatory codes and other mandatory requirements.
However, most of the information that we collect, and many of the records that we use and disclose, is not personal information about individuals. We know that each customer that entrusts us with recipient names and account numbers for verification expects us not to disclose that the customer deals with particular persons or entities except for the purpose of conducting verification of payee details for that customer or otherwise at the request, or with express consent, of that customer. We accordingly undertake to customers and prospective customers that we will not and do not disclose to other persons or entities the identity of particular persons and entities with whom each of our customers deal, instead retaining, using and disclosing records of the identity of businesses with verified details and of failed verifications only for the purposes and in the ways described in this Privacy Statement and Confidentiality Commitment.
We will not modify key commitments that that EFTsure will maintain business confidentiality and accordingly will not disclose that a particular customer deals with particular persons or particular entities, except for the purpose of conducting verification of payee details for that customer or otherwise at the request, or with express consent, of that customer.
We may modify or amend other provisions of this Privacy Statement and Confidentiality Commitment from time to time. We will display a notice on our website indicating when any such revisions have been made.
This Privacy Statement and Confidentiality Commitment was last updated on 02 May 2018.
The EFTsure service (the Service) means the EFTsure payee validation service as described on our Website (as may be changed or updated from time to time by EFTsure via the Website). If you are a customer or prospective customer for the EFTsure Service you should also read the EFTsure Terms. The EFTsure Terms tell you who EFTsure is and, what we do, and set out other (non-privacy and confidentiality related) terms on which we will provide the EFTsure Service to customers.
The EFTsure Service supports some of Australia’s leading businesses by ensuring that payments by them go to the right bank account of intended recipients.
We do this by:
Australian inter-bank payment systems do not enable automated checking of payee names against the payee name associated with a bank account. Accordingly, funds may be inadvertently or through fraud deposited into an account that is unrelated to the nominated recipient. This is because Australian inter-bank payment systems treat the payee name as an information field for recording on account statements, but not a required field for verification or verification of payee name against the name recorded in the recipient bank’s system as the holder of the bank account specified in the payment record. Payments made to an account number may therefore be credited to that account number without any verification or verification by the bank of the payee name against the name of the account holder.
Our service enables a prospective payee to verify and confirm that their payment details as proposed to be used by a payer are in fact correct, or cross-verification to substantially reduce and mitigate possibilities for fraud by individuals either acting alone or in concert.
Our service provides assurance to:
Our service therefore:
In short, our business helps customers ensure that money that they are paying out through the Australian inter-bank payment system gets to the correct recipient.
That is the reason why:
Some of our customers make payments to the same payees: for example, the Australian Taxation Office, Australian Post, airlines, electricity and telecommunications service providers, office supply companies and courier companies and so on.
We seek to avoid multiple contacts of the same prospective payee confirming the same details. Upon receiving a request from a customer for verification of a prospective payee and bank account, we may conduct cross-verification using records of payee details as formerly verified by us or by matching multiple requests made by multiple customers and then disclose to our customer whether the details that they provided to us for verification match a previously verified record or not. If there is a crossverification match in relation to a prospective payee, we may elect not make a further verification enquiry of the prospective payee and we may then verify to our customer that the details that they provided to us appear to be correct. If there is not a cross-verification match, we will undertake the verification process described above.
Our verification process depends upon confirmation by a prospective payee of their bank account details or cross-verification as above described. If a prospective payee does not elect to confirm their bank account provide details, or cross-verification as above described is not possible, we cannot complete our verification process.
We retain, use and disclose records of the identity of businesses with verified account details and of failed verifications only:
Except as above described we will not otherwise disclose records of the identity of businesses with verified account details and of failed verifications to any third party unless:
We will not use any personal information about an individual for a secondary purpose unless:
Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
Common examples are an individual’s name, signature, address, telephone number, date of birth, medical records, bank account details and commentary or opinion about a person.
Personal information may be either collected directly by us or provided (disclosed) to us by someone else.
There is a type of personal information called ‘sensitive information’ that is subject to more stringent obligations. Sensitive information includes information about an individual's health (including predictive genetic information), racial or ethnic origin, political opinions, membership of a political association, professional or trade association or trade union, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices, criminal record, biometric information that is to be used for certain purposes and biometric templates. We do not knowingly collect, hold or use sensitive information.
We will comply with APP 7 and the Spam Act 2003 (Cth) in relation to any direct promotional marketing of our services by us, including:
Where we use personal information for the purposes of business to business direct promotional marketing, we rely on the exception in the Privacy Act to do so.
We retain personal information after we have used the personal information for the purposes for which we collected or received it.
If we retain such personal information, it will only be used for the following purposes:
When no longer required, EFTsure uses its best endeavours to ensure that all such information will be destroyed in a secure manner and in a reasonable time frame.
The security of your personal information is important to us.
We take appropriate industry recognised steps to prevent the personal information we hold about you from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information.
Sometimes our website contains links to other websites. When you access a website other than our website, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit.
please contact us using the details below.
A: Level 6, 122 Walker Street
North Sydney NSW 2060
T: 1300 985 976